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Contact:
Kathy Castle

Oriented toward contact center servicing strategy, the Consumer Banking Customer Service Roundtable focuses on a range of operational objectives – from delivering consistent, exceptional multi-channel experiences to leveraging data to better predict, route, and respond to customer inquiries. Conversations highlight best practices in managing contact centers, such as developing effective staffing strategies, anticipating regulatory impact, and using technology and automation to enable more personal and proactive service delivery.

Contact us today to learn more about our Roundtables.

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