When clients work with Auriemma Roundtables, they have a long-term partner focused on collaboration, new solutions and best practices.
That’s why client relationships are at the heart of everything we do. That means being hands-on, accessible, and responsive
Here are the people you’ll be working with.
Tom has been with Auriemma Roundtables since 2003. He helped build and currently leads Auriemma Roundtables, which covers numerous functional areas across six verticals: credit and debit card, auto finance, consumer banking, mortgage lending, and wealth management. Under his leadership, the offerings have grown to more than 35 groups and 500+ members. The team produces more than 350 benchmarks each year and executes over 100 face-to-face meetings. Under his oversight, the company developed VIZOR, a proprietary client portal, data repository, and delivery platform.
Tom has 25+ years of payments experience, including various roles at Chase and First Chicago. He previously managed early-stage collections, process management in Disputes, Loss forecasting, and ebusiness.
As Chief Financial Officer for Auriemma Roundtables, Awilda has overall leadership of the day-to-day financial and control operations of the company, including accurate and timely financial reporting to the board, lenders, and internal constituents. Other responsibilities include planning and analysis, accounting, internal controls, financial policy development, budgeting and modeling, and integration of business systems.
Prior to joining Auriemma Roundtables, Awilda was CFO and COO of The Gate Worldwide. In this role, she was responsible for directing the financial and operational functions of the agency including internal and external resource management, strategic financial leadership, client support and contract compliance. Awilda graduated from Baruch College with a degree in Accounting.
Ed oversees Auriemma Roundtables’ delivery efforts across all its groups.
Ed has spent 20+ years in various operational and marketing delivery roles at Citi, Bank of America, and a subprime lender. He earned a BS in Business Administration from the State University of New York and an MBA in Finance from Hofstra University.
As a Senior Director at Auriemma Roundtables, Lindsey is a member of the Leadership team responsible for the strategic vision and growth of the business. She leads the Business Practice Strategy area, which manages changes to the business model structure, policies, procedures, vision, and direction of the company to ensure that value is delivered to clients and the business is operating effectively and efficiently to best position the Roundtables line of business for growth.
Prior to joining Roundtables, Lindsey worked as a news editor and reporter for trade publications in the public relations and credit union industries. As a reporter for Credit Union Times, she covered auto lending, student lending, fraud, financial literacy, savings, collections, agricultural lending, and wrote a monthly column on the banking needs of Generation Y. Lindsey graduated magna cum laude from Marist College with a BA in Journalism and Communications.
Stacey serves as the CAO of Auriemma Roundtables, as well as Auriemma Group. She oversees Human Resources, Information Technology, and Administrative Services.
Stacey previously worked in executive leadership roles in the financial services, non-profit, and retail sectors. Devoted to lifelong learning, Stacey holds a MBA and the SPHR and SHRM-SCP certification. She is a certified business coach and career counselor.
Phylip leads Auriemma Roundtables’ efforts in implementing new growth strategies and product development opportunities. He is primarily focused on expanding market presence, developing new Roundtables, and delivering innovative solutions to existing clients.
Phylip has worked as a marketing and business development strategist at leading Fortune 500 companies within the capital markets sector. His roles have ranged from advising and executing product management to sales and client retention. Phylip graduated from Morehouse College with a BA in Business Administration with a concentration in Marketing.
Diana oversees all aspects if delivery and execution for several Roundtables, typically for Product Heads in Credit Card and Personal Loan. She also leads the firm’s Knowledge Partner program and is responsible for special projects, including branding and marketing strategy.
Prior to joining Auriemma Roundtables, Diana created and produced large-scale, global conferences for the prepaid, gift card, and fintech industries. Previously, she was a staff reporter at the Wall Street Journal, covering executive education and management issues. Diana graduated magna cum laude from the University of Florida.
Mike manages Operations for Auriemma Roundtables, which includes service and delivery across the US and Canada. He also oversees benchmarking and analytics, leading new product development and the evolution of the company’s proprietary system VIZOR. Mike is also involved in a variety of consulting engagements including operational reviews, market studies and assessments, and technology assessments.
Mike spent several years in the IT sector where he developed strong technical and analytical proficiency. Mike earned a BS degree in Business Management from Stony Brook University with a minor in Information Technology/Computer Science. He also served as an Advisory Board Member for the American Banker’s Association Bankcard School in 2009.
Marjorie joined Auriemma Roundtables as bookkeeper in 2007 and currently serves as Director of Accounting for the firm. Marjorie leads major projects, such as automating the expense management process.
Louis leads business analytics for Auriemma Roundtables, delivering insights and intelligence that help the company better serve clients and operate more efficiently. Additionally, in his role as co-manager of Quality Assurance and Business Practice Strategy, he promotes the continuous improvement of client deliverables and drives execution of the firm’s strategic agenda.
Louis is a business writer turned data storyteller. He joined Auriemma Roundtables in 2011 as an Associate before managing thought leadership and regulatory correspondence for the firm. Louis has a B.A. in English-Journalism from Fairfield University.
Kathy manages a diversified mix of Auriemma Roundtables with a focus on Auto Finance and Customer Service groups. Her portfolio of Roundtables includes the Auto Dealer Finance, Auto Finance Loyalty, Auto Originations, Auto Remarketing, Auto Customer Service, Canadian Auto Operations, Card Customer Service, Consumer Banking Customer Service, Bank Back Office Operations, Retirement Customer Service, Vendor Management, and Workforce Management Roundtables. Kathy is also a key contributor on related consulting engagements.
Kathy spent 20+ years managing operations for credit card, mortgage, and auto finance products while at Chase Manhattan Bank and New Century Mortgage. She has held positions in marketing, operations management, financial analysis, risk management, and fraud prevention. Kathy has a BS degree in Economics from Cornell University and an MBA in Finance from Hofstra University’s Graduate School of Business.
Vincent supports Auriemma Roundtables’ efforts in developing new Roundtables and evaluating new verticals for market entry. He is focused on growing new and existing markets, along with delivering the proper solutions to clients.
Prior to joining Auriemma Roundtables, Vincent worked as a client relationship manager at Fortune 500 companies within the financial services industry. Previously, his experience focused on marketing solutions to acquire new relationships and proactively foster relationships with existing clients to ensure financial needs were met. Vincent earned a BA from John Jay College, CUNY.
Tami is responsible for driving growth within Auriemma Roundtables’ established products. She is primarily focused on deepening Auriemma Roundtables’ relationships across the Auto, Consumer Banking, Card, and Multi-Vertical sectors, identifying new roundtable opportunities within the FinTech Space, and delivering white glove service to clients.
Tami was previously a client development representative in the Healthcare industry, working primarily with C-Level Executives from hospital systems, insurance providers, and pharmaceutical companies. Her experience has included sales development, end-to-end client service, developing add-on products, and marketing. Tami graduated from Western Connecticut State University with a BA in Marketing as well as most recently, completing a certificate program for Healthcare Management at the Yale School of Management.
Bill spent 25+ years directing the development of consumer and small business credit products, strategic marketing action plans and corporate strategy while at Empire National Bank, Atlantic Bank and Long Island Savings Bank.
He has held positions in consumer and small business lending, marketing, retail banking, investor relations and asset & liability management. Bill has a BA degree in Economics from Manhattanville College and an MBA from St. John’s University in Marketing Management.
Ira manages a portfolio of Roundtables mainly focusing on customer-facing functions. He directs the Card Chargeback, Card Fraud Control, and Consumer Banking Fraud Control Roundtables. Ira is a strategic thought leader in operational excellence and business process re-engineering. He is also influential on key operational consulting engagements.
Ira has been in the payments industry for 35+ years and has held senior positions in customer service, operations, finance, and marketing at JPMorgan Chase. Ira received an MBA in Finance from Fordham University.
Craig has spent 30+ years managing Call Center Operations at Capital One, PayPal, American Express and Wells Fargo. He has held positions in Collections, Fraud Prevention, & Customer Service. Craig has a BS degree in Political Science from Norfolk State University. He is a native of Richmond, Virginia, and currently resides in Charlotte, North Carolina.
Troy’s portfolio of roundtables includes Bank Fraud Control, Internal Fraud, CISO, Customer Experience and Complaints, Deposit Operations & Business Process Automation, and Vendor Management.
Troy brings with him 30+ years in the financial servicing industry serving in a variety of roles including branch operations, call center management, IT Management, Product Management and most recently Fraud Strategy and Operations while at Bank of America and USAA. Troy has a BS degree in Management from Wayland Baptist University and is a Certified Fraud Examiner (CFE).
As a Senior Director at Auriemma Roundtables, Russ leads the Auto and Card Collections groups.
Russ brings 25+ years of experience in the financial services industry to Auriemma Roundtables. Prior to joining the company, Russ was President and Founder of LeadOps Consulting, assisting clients with operational business benchmarking, leadership and continuous improvements. Leveraging his industry expertise from BenchMark Consulting International and his leadership role of Director of Collections at Harley-Davidson Financial Services, he had successfully led the teams operationally and strategically. In addition, he held prior leadership roles at Aon/Premier Auto Finance, Audi Financial/Volkswagen Credit Inc., and Morgan Stanley. Russ earned a BS from Indiana University Kelley School of Business, Bloomington, Indiana and his MBA from DePaul University in Chicago, Illinois.
Jaime manages a diversified mix of Auriemma Roundtables with focus on Credit Card Fraud & Risk. troy
Jaime spent the last 12+ years providing Operational and Fraud & Risk support for large variety of Credit Unions & Banks while at Visa Inc. He has held positions of Director in Fraud Products & Sr. Manager on the Client Success team. Jaime has a BS degree in Business Management & a master’s degree in Accounting and Finance Management.
James supports Auriemma Roundtables’ delivery efforts across all its groups. He joined Auriemma Roundtables in 2018 as an Associate before managing a team of five. James also provides training and guidance to junior team members of the firm.
Prior to joining Auriemma Roundtables, James worked as a paid search analyst at Razorfish responsible for monitoring and maintaining the USAA Credit Card campaign development and activation. James earned his B.A. in Marketing and Communications from the Farmer School of Business at Miami University, Oxford, OH.
Steve oversees the Credit Bureau, Card Customer Service, Bank Customer Service and Workforce Management Roundtables. He has over 25 years of experience leading large call center operations supporting deposits, credit cards, online banking, business banking, consumer lending and sales for several financial institutions including Citibank, Chemical Bank, Mellon and PNC. Steve has led strategy, vendor management and project management areas and worked in consulting as a Senior Manager with Accenture. Steve is a past president of the American Teleservices Association and has been an active member in several industry groups, including Auriemma’s Credit Card Customer Service Roundtable. Steve has a BA in Communications from Seton Hall University.