Benchmark Operational Excellence Across Canadian Auto Lending

The Auto Canadian Operations Roundtable is a cross-functional forum for senior leaders managing originations, collections, and customer service across Canadian auto finance portfolios. Designed specifically for Canada’s regulatory and customer landscape, this Roundtable brings together peer institutions to benchmark performance, uncover operational challenges, and align on best practices across the full lending lifecycle.

As expectations around servicing quality, repayment outcomes, and underwriting continue to evolve, Canadian auto lenders must stay agile—especially as regional trends and compliance dynamics diverge from U.S. counterparts. This Roundtable offers a focused peer environment to explore what’s working, where pressure points are emerging, and how leading institutions are managing cost, performance, and risk.

Membership includes: Three Executive Meetings annually (one per operational function: Originations, Collections, and Customer Service); Custom Surveys that address Canada-specific practices like credit bureau use, repayment timing, and customer verification protocols; and Proprietary Benchmarking across critical KPIs, from delinquency rates and call center resolution times to loan approval speed and liquidity risk metrics.

Benchmark data is delivered via the VIZOR platform, giving members timely, anonymized comparisons across a wide range of servicing and lending metrics—so teams can spot gaps, track changes, and adapt strategy with confidence.

Who Should Join?

Canadian auto operations leaders, including SVPs/VPs of Auto Lending, Customer Service, Collections, and leaders overseeing cross-functional servicing performance.

Why It Matters:

Canada’s auto lending ecosystem comes with unique policy, compliance, and customer expectations. The Canadian Operations Roundtable provides a trusted community to benchmark performance, test ideas, and elevate strategy through shared intelligence.

Hot Topics:

• Originations: Credit requirements, credit bureau data integration, verification, and analyst management
• Collections: Effective customer contact strategies, repossession challenges, and compliance issues
• Customer Service Digital servicing strategies, talent development initiatives and coaching strategies to improve service levels and experience