This Roundtable is dedicated to omnichannel collections contact strategies and technologies. Participating companies use Roundtable resources to dissect best practices for consumer contact models, as well as the latest developments related to specific vendor platforms, software releases, and more. (This Roundtable was previously called the Dialer Strategy Roundtable.)

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Sample meeting topics include:

Non-Voice Channels

Implementing and/or improving the performance of digitized communications, such as e-mail, text, and self-service. Members discuss how these strategies align and compare to calling efforts.

Dialer Strategies 

Dialer administration techniques and strategies to manage pacing, agent utilization, and call frequency, while optimizing intensity, RPCs, call blending, specialty campaigns & segmentation strategy; managing cell phone consent, revocation and ownership.

Regulatory & Compliance Environment

Interpreting and responding to regulatory issues such as Fair Debt Collection Practices Act (FDCPA)-related restrictions, TCPA risk, state-specific dialing laws, and more.