Collections in Motion: Planning for Engagement, Litigation, and AI Strategy in a Shifting Risk Environment

Collections leaders are adjusting engagement, recovery, and technology strategies as risk signals rise and operating conditions become more complex. Based on Auriemma Roundtables’ proprietary benchmarking and peer discussions, Collections in Motion examines shifts toward digital-first outreach, more selective litigation, evolving debt settlement dynamics, and cautious AI adoption.

While performance remains steady, early warning signs are emerging. Delinquency entry is increasing, right-party contact is declining, and recovery costs are climbing. This paper examines where collections strategies are adapting—and where greater discipline and judgment will be required as economic pressure builds.

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