Benchmark Chargeback Operations Across Fraud and Non-Fraud Disputes

The Card Chargeback Roundtable connects fraud, operations, and dispute resolution leaders from top card issuers to explore evolving trends, benchmark chargeback metrics, and share best practices in resolving disputes across both credit and debit portfolios.

As fraud patterns change and payment networks adjust their rule sets, managing disputes has become more complex, resource-intensive, and reputation-sensitive. Members of this Roundtable collaborate to understand where peers are investing in automation, how they’re responding to abuse trends, and which third-party tools or vendor strategies are improving resolution outcomes.

Membership includes: Peer-Only Executive Meetings focused on dispute volume trends, Reg E compliance, and chargeback strategy; passes to Auriemma’s Annual Fraud Summit; Custom Surveys that capture member feedback on specific issues like auto denials, representment logic, and customer communication protocols; and Ongoing Benchmarking across key metrics including fraud and non-fraud disputes per account, average write-off size, and chargeback success rates.

Benchmarking data is delivered via the VIZOR platform, with monthly and quarterly dashboards showing anonymized performance comparisons that help identify where teams are excelling—and where improvement is needed.

Who Should Join?

Heads of fraud, dispute resolution, or chargeback operations—typically leaders overseeing transaction disputes, network compliance, and fraud recovery strategy at card issuers or fintechs.

Why It Matters:

Disputes are rising—but so are customer expectations and fraud risk. The Card Chargeback Roundtable gives you the insights, data, and peer strategies needed to reduce losses, streamline operations, and deliver faster, fairer dispute outcomes.

Hot Topics:

• Dispute Trends and Best Practices: Trends in disputes activity, actions taken with high-volume merchants, and development of self-service channels
• Network Changes: Handling payment network chargeback rule changes
• Emerging Technology: Automation aimed at increasing process efficiency and improved customer experience.
• Third-Parties in the Dispute Resolution Process: How third-party vendors are augmenting the dispute resolution process