As pressure intensifies to balance performance and compliance management, the Auto Collections Roundtable provides captive and non-captive lenders a platform to compare collections and customer contact strategies, loss mitigation techniques, and risk management tactics. Participants benefit from the group’s discussions on emerging risk and brainstorming new solutions. Given the current regulatory and legislative environment, key discussion topics include initiatives to comply with state and federal statutes, strategies to manage TCPA risk, and actions to prepare for exams.
Sample meeting topics include:
Economic factors influencing consumer outlook, driving delinquency and loss trends
How consumer behavior is re-shaping approaches to customer engagement and the adoption of digital channels
The evolution of hardship programs designed to mitigate losses and provide exit strategies for indebted customers