Sheldon Stewart

Oriented toward risk management, the Card Collections Roundtable provides issuers a platform to discuss collections strategy, delinquency and loss performance, and operational delivery in the context of a dynamic economic and regulatory environment. Participants gain understanding on how peer organizations balance collections and loss mitigation efforts with internal controls and external compliance requirements.

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Sample meeting topics include:

Regulatory Issues & Economic Environment

Industry trends regarding losses and delinquencies; regulatory environment impacting delinquent account treatment and internal risk tolerance

Collections Effectiveness

Contact and collections success factors

Alternative Contact Channels 

Integrating alternative channels (e.g., email, SMS, chat)

Telephone Contact Strategy 

Entry and hold-outs, contact number management, penetration/intensity, etc.

Contact us today to learn more about our Roundtables.

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