Oriented toward risk management, the Card Collections Roundtable provides issuers a platform to discuss collections strategy, delinquency and loss performance, and operational delivery in the context of a dynamic economic and regulatory environment. Participants gain understanding on how peer organizations balance collections and loss mitigation efforts with internal controls and external compliance requirements.
Sample meeting topics include:
Regulatory Issues & Economic Environment
Industry trends regarding losses and delinquencies; regulatory environment impacting delinquent account treatment and internal risk tolerance
Contact and collections success factors
Alternative Contact Channels
Integrating alternative channels (e.g., email, SMS, chat)
Telephone Contact Strategy
Entry and hold-outs, contact number management, penetration/intensity, etc.