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Phylip Jones

The P&C Insurance Claims Operations & Innovation Roundtable is focused on developing best-in-class operational, cost management and digital transformation strategies focused on a range of objectives, including delivering intuitive, user-friendly customer experiences, reducing the detrimental impact of fraud, and leveraging resources to maximize outcomes throughout the claims process.

Sample meeting topics include:

Accelerating Customer Engagement
Tackling slower cycle times, complex processes and communications challenges

Advanced Cost Management
Embracing best practices in managing costs from FNOL to claim servicing, the estimation process, repair process andĀ settlement

Digital Transformation
Delivering channel solutions to improve customer experience and service processes, developing tools to track the customer journey, and creating an end-to-end digital experience

Contact us today to learn more about our Roundtables.

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