The P&C Insurance Customer Service is focused on best-in-class contact center servicing strategies, including delivering consistent, exceptional multi-channel experiences and leveraging data to better predict, route, and respond to customer inquiries.

Sample meeting topics include:

Staff Management

Onboarding processes, coaching strategies, and talent development initiatives to improve service levels and retention

Complaint Management

Policies and procedures to manage complaint volume and mitigate risk through effective reporting and remediation efforts

Servicing Technologies

Channels enhancements to improve customer experience; tools to track the customer journey and improve routing efficiency