Kathy Castle

Intensifying regulatory pressure, changing customer preferences, and the rise of digital channels have transformed how Auto Finance companies handle loyalty, marketing, and retention activities. The Auriemma Auto Finance Loyalty Roundtable provides a forum to discuss how firms are balancing stakeholder interests (customer, dealer, automaker) while analyzing the industry’s opportunities, threats, and technological innovations in today’s environment. Members also prepare for future scenarios that may be less benign in terms of interest rates, losses, volume, and profitability.


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