Smarter Outreach, Stronger Results

The Outbound Collections Contact Strategy Roundtable gives executives a dedicated forum to explore emerging strategies, technologies, and compliance pressures related to omnichannel customer contact. Members leverage proprietary benchmarking and peer dialogue to better understand contact cadence, agent productivity, and channel effectiveness—from dialer campaigns to chatbot performance.

Whether members are assessing software vendors, adjusting compliance guardrails, or adapting to shifting customer preferences, this Roundtable equips them with the intelligence to refine operations and improve right-party contact (RPC) rates. Key discussions focus on blending digital and voice efforts, navigating evolving FDCPA and TCPA regulations, and maximizing performance across internal and external dialing strategies. Benchmark data adds clarity to performance by channel, while custom surveys tackle urgent priorities such as state-specific calling laws, Reg F interpretations, and omnichannel campaign tactics.

In addition to three executive meetings per year, members receive proprietary quarterly benchmarking and unlimited access to peer surveys. They also receive two complimentary passes to the Auriemma Collections Summit, enabling even broader visibility into collections innovation and thought leadership.

Who Should Join

This group is designed for senior executives responsible for contact strategy and outbound collections performance. Typical titles include SVP of Global Collections Strategy, Director of Contact Strategy, and Senior Director of Workforce Management and Dialer Operations. Member companies include leading banks, fintechs, auto lenders, and card issuers.

Why It Matters

Reaching delinquent customers is harder than ever—and missteps can trigger both reputational and regulatory risk. By benchmarking across voice and non-voice channels, understanding platform trends, and learning directly from peers, members are better positioned to reduce cost per contact, boost RPCs, and enhance the consumer experience.

Hot Topics

• Non-Voice Channels: Implementing and improving the performance of digitized communications, such as e-mail, text, and self-service.
• Dialer Strategies: Dialer administration techniques and strategies to manage pacing, agent utilization, and call frequency, while optimizing intensity, RPCs, call blending, specialty campaigns & segmentation strategy.
• Regulatory & Compliance Environment: Interpreting and responding to regulatory issues such as Fair Debt Collection Practices Act (FDCPA)-related restrictions, TCPA risk, state-specific dialing laws, and more.