Craig Grimes

A forum for both consumer banks and FinTechs to discuss emerging risks impacting the installment and student loan collections process. Sample themes include collections effectiveness, loan modification strategies, and the economic drivers affecting performance, including consumer debt, the regulatory environment and more.

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Sample meeting topics include:

Collections Effectiveness

Contact and Collections success factors, Single-Point-of-Contact (SPOC) and alternative channel outreach integration (e.g., email, SMS, chat)

Delinquency, Loan modification strategies

Forbearance agreements, income driven repayments, co-signer removal and ownership models

Industry Performance

The economic drivers affecting  Collections, including consumer debt, the regulatory environment and more

Regulatory Landscape

Impact of FDCPA ruling on first-party collectors, and best practices for mitigating regulatory risk in collections

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