12 E 49th St., 11th Floor, New York, NY 10017
T: +1-212.323.7000
E: info@roundtables.us
The Value of Roundtable Membership
Attendance at the Customer Experience Summit is exclusive to Auriemma Roundtable members, who meet year-round within their operational specialties to define best practices, gain access to industry-wide customer service-related data, benchmark metrics that spotlight key drivers of CSAT, complaints, contact center management and efficiency, and more.
What Makes the Summit a Can’t-Miss Event for CX Professionals
Our Customer Experience Summit is a once-a-year chance for members of six different customer experience-related Roundtables to gain broader perspective, fresh expertise, and new approaches that reveal how the entire ecosystem fits together. Select Knowledge Partners also contribute forward-looking insight and research that enrich discussions and help inform scalable, modernized best practices.
The Roundtable Experience
-
Auto Customer Service
Members explore how to evolve their service models, optimize staffing, and integrate digital tools that keep pace with rising customer expectations and operational complexity.
-
Bank Customer Service
Members focus on improving contact center operations, enhancing multi-channel strategies, and navigating key challenges in staffing, onboarding, and technology.
-
Card Customer Service
Members benchmark key performance metrics, explore digital containment trends, and collaborate on workforce planning, training, and retention efforts.
-
Complaint Management
Members meet regularly to share strategies, tools, and emerging practices around issue resolution, customer advocacy, complaint tagging and routing, and regulatory alignment.
-
Wealth Management Customer Service
Members explore peer-tested ways to address challenges like participant authentication, complaint management, and service-level consistency—while also tackling workforce retention, fraud risks, and cost-efficiency.
-
Workforce Management
Members explore strategies for improving forecast accuracy, staff utilization, and real-time management, as well as examine how workforce teams are supporting new channels, adapting to hybrid workforces, and partnering with BI and analytics leaders to bring better insights into operations.