Workforce, AI, Fraud, and Integration: Commercial Bank Operations in 2026

As operating complexity increases, commercial banks are under pressure to adapt how they run, scale, and serve clients.

Auriemma Roundtables provides a closed, peer-driven forum where commercial banking leaders compare approaches, pressure-test decisions, and benchmark real operating practices. At our upcoming Commercial Bank Operations Roundtable, executives will engage in candid discussion on the workforce, technology, risk, and change-management issues reshaping commercial banking operations.

Here’s a preview of what we’ll be covering at our next meeting on March 3 and 4:

Operating in a Shifting Environment
Members align on the macro forces shaping commercial bank operations, including economic pressure, regulatory focus areas, and 2026 priorities. Discussion centers on how institutions are adjusting strategy amid audit scrutiny, policy changes, and operational cost pressures.

Workforce and Change Execution
Leaders compare how staffing models, return-to-office policies, and talent retention strategies are evolving. The group also dives into managing large-scale operational change, from implementation planning and cross-team coordination to ROI validation and post-launch tracking.

AI, Automation, and the Operating Model
The Roundtable examines where AI and automation are delivering measurable value across commercial operations. Members share real-world use cases, deployment strategies, governance considerations, and lessons learned modernizing controls while maintaining compliance.

Risk, Fraud, and Authentication
Participants discuss emerging fraud risks in commercial banking, including UCC-related fraud, BEC, and client-driven exposure. Conversations focus on prevention tools, authentication consistency across channels, and how banks are balancing protection, liability, and client experience.

Growth, Integration, and Lending Operations
The group explores operational implications of mergers and acquisitions, including integration timelines, team structures, and vendor effectiveness. The meeting closes with a focused look at commercial lending operations, SBA execution, modeling discipline, and fraud detection within lending workflows.

Ready to Join the Conversation?

Auriemma Roundtables is pleased to offer complimentary attendance to qualified executives at our November meeting. You and other customer service executives in the commercial banking space will have the opportunity to get ahead of the trends shaping commercial banking.

Learn more about the Commercial Bank Servicing Roundtable. For event details, contact Zeenat Shah.