Introducing Auriemma Office Hours

The new product suite launches with two fraud-focused groups aimed at emerging leaders, each at $99 per person per month.

Auriemma Roundtables is excited to announce the debut of Auriemma Office Hours, a new suite of expert-led peer groups designed to connect professionals with peers, practical guidance, professional relationships, and insights to turbo-charge performance.

Office Hours builds on the successful, longstanding model of Auriemma Roundtables’ Research Assistant, a platform for compliance professionals in third-party collections.

The Office Hours suite launches with two offerings, each accessibly priced at $99 per person per month:

• Bank Fraud Office Hours: Focused on building expertise in addressing deposit and payment fraud, account takeover and related operational challenges.
• Card Fraud Office Hours: Built to explore all facets of card fraud prevention, alert management, and dispute management.

“Our Roundtables have connected industry leaders for decades, and our Research Assistant platform showed us how much the Collections community values a frequent, virtual place to compare notes,” says Jeff Tennenbaum, Managing Director, New Product Growth and Strategy at Auriemma Roundtables. “As we expand that model beyond Collections, we’re giving it a new name: Office Hours. Bank Fraud and Card Fraud are the first new communities, with more to come in 2027.”

Practical Support, Every Other Week

Office Hours gives participants an ongoing place to ask questions, compare approaches and build confidence in their decisions. Membership includes:

• Guidance from Auriemma Roundtables moderators: The same seasoned professionals behind Auriemma Roundtables, Summits, and specialized Sessions, bring deep functional expertise and firsthand insight into the challenges facing the membership cohort.
• Practical problem-solving: Work through shared challenges, compare approaches, and explore solutions you can put into practice.
• Member-driven agendas: Shape the conversation around the questions, priorities, and challenges that matter most.

For Office Hours members, it’s an opportunity to accelerate their development and become a more knowledgeable resource for their teams. For managers, it’s a practical way to invest in rising talent.

Bank Fraud Office Hours

Led by Troy Huth, Emerging Leaders in Bank Fraud helps emerging leaders deepen their understanding of bank fraud trends, strengthen deposit and payment controls, and work through investigation and operational challenges.

“When I was building my career in fraud, I would have valued a place to ask questions and talk through decisions with people who understood the work,” says Huth. “That’s the environment I want to create. Participants will bring the challenges they’re facing, and we’ll work through them together.”

Discussions may explore:

• Account takeover: Recognizing warning signs and coordinating an effective response.
• Money mule activity: Identifying suspicious payment patterns and deciding when to escalate.
• Alert management: Improving triage and tuning controls to reduce false positives.
• Account restrictions: Weighing fraud risk, customer impact and the information needed to release an account.

Card Fraud Office Hours

Led by Jaime Paz, Emerging Leaders in Card Fraud focuses on the decisions that shape card fraud detection, investigations and loss prevention, including how to protect cardholders while maintaining a smooth payment experience.

“Working with fraud teams at banks and credit unions has shown me how valuable it is to hear how someone else approaches a familiar problem,” says Paz. “I want participants to bring those everyday decisions into the conversation. We’ll compare approaches, examine the tradeoffs and help them build the judgment to take on bigger responsibilities.”

Discussions may explore:

• Card fraud detection: Tuning alerts and balancing fraud prevention with legitimate transaction approvals.
• Digital wallet fraud: Recognizing provisioning risks and responding to emerging attack patterns.
• Account takeover: Identifying compromised card accounts and coordinating next steps.
• Disputes and abuse: Strengthening intake, investigation and escalation practices.

Find Your Office Hours

Membership is $99 per person, per month.

Whether you’re ready to take the next step in your fraud career or looking to support someone on your team, explore Bank Fraud and Card Fraud Office Hours to learn more.

Visit the Auriemma Office Hours site to learn more.