Benchmark Delinquency Strategy and Collections Execution

The Card Collections Roundtable brings together senior collections leaders from credit card issuers to benchmark performance, discuss strategy, and navigate a changing regulatory and delinquency environment. Members address both strategic priorities—like hardship program design and vendor oversight—and the daily operational pressures of staffing, contact optimization, and recovery performance.

As regulators tighten expectations and delinquencies fluctuate across cycles, collections leaders are seeking clearer views into what’s driving success—and what’s holding teams back. This roundtable gives members that clarity, offering a confidential space to explore peer-tested ideas and benchmark against industry norms.

Membership includes: Executive Meetings focused on regulatory shifts, channel strategy, vendor performance, and operational delivery; Custom Surveys on timely issues like TCPA compliance, digital contact methods, and hardship program duration; and Monthly and Quarterly Benchmarking of critical metrics such as gross/net credit loss, roll rates, promise kept rates, dial intensity, and delinquency by cycle.

Benchmarks are delivered through Auriemma’s VIZOR platform, providing a detailed, anonymized view of peer performance. Members use these insights to adjust outreach strategy, inform staffing and vendor decisions, and track improvements across delinquency cycles.

Who Should Join?

Collections executives at card issuers—including Heads of Card Collections, SVPs of Collections Strategy, and senior leaders overseeing recovery, contact center operations, and vendor management.

Why It Matters:

Collections is no longer just about dialing—it’s about managing cost, risk, and compliance in a dynamic environment. The Card Collections Roundtable delivers the benchmarking and peer insights you need to improve outcomes, demonstrate control, and support long-term recovery strategy.

Hot Topics:

• Regulatory Issues & Environment: Industry trends regarding losses and delinquencies; regulatory environment impacting delinquent account treatment and internal risk tolerance
• Hardship Programs: The use of decision tools to help determine the best hardship options for the consumer
• Collections Effectiveness: Contact and collections success factors
• Alternative Contact Channels: Integrating alternative channels (e.g., email, SMS, chat)
• Telephone Contact Strategy: Entry and hold-outs, contact number management, penetration/intensity, etc.