The Canadian Auto Operations Roundtable is a full-product platform to discuss challenges and best practices spanning Originations, Collections, and Customer Service. Conversations and benchmarking cover the areas of credit underwriting, regulatory compliance, dealer monitoring, staffing, repossessions, complaints, customer experience, and other issues.

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Sample meeting topics include:

Originations

Credit requirements, credit bureau data integration, verification, and analyst management

Collections

Effective customer contact strategies, repossession challenges, and compliance issues

Customer Service

Digital servicing strategies, talent development initiatives and coaching strategies to improve service levels and experience