Benchmark Contact Strategies, Risk, and Recovery Performance

The Auto Collections Roundtable brings together collections leaders from captive and non-captive auto lenders to share insights, benchmark performance, and tackle today’s most urgent challenges—from delinquency trends to loss mitigation and repossession practices.

As delinquencies rise and consumer behavior shifts, collections executives need more than anecdotal data—they need real-time intelligence from peers facing the same portfolio and operational pressures. This Roundtable’s participants to compare collections performance, uncover process improvements, and refine risk strategies through collaborative discussion and robust benchmarking.

Membership includes: Executive Meetings featuring peer-led discussions and actionable takeaways; Ongoing Benchmarking across key metrics like contact rates, promise-to-pay, cost per account, and loss trends; and Custom Surveys that deliver peer responses on time-sensitive topics like vehicle locators, IVR efficiency, and reinstatement processes.

Benchmarking is delivered via the VIZOR platform and includes detailed monthly and quarterly metrics—such as net credit losses, right party contact rates, and repossession efficiency—giving members a precise view of performance versus peers.

Who Should Join?

Senior collections leaders including SVPs of Collections, Consumer Default Management, Auto Risk, or Recovery Operations.

Why It Matters:

When collections portfolios are under pressure, peer intelligence can reveal what works—and what doesn’t. Join the Auto Collections Roundtable to sharpen your strategy, benchmark your operations, and engage with leaders reshaping auto collections.

Topics:

• Technology and vendor solutions for repossession
• Regulatory considerations for hardship programs and consumer protections
• Economic drivers of delinquency and recoveries
• Evolving contact strategies aligned with consumer expectations